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[Documentation] - List of Globus transfer errors and potential problems #1332

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JoshuaSBrown opened this issue Mar 3, 2025 · 0 comments

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JoshuaSBrown commented Mar 3, 2025

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Debugging GCS can be a challenge, specifically when trying to understand, if a transfer is failing because of a Globus configuration error, a POSIX filesystem error, or a firewall or network error. This issue is meant consolidate a bunch of the errors seen in Globus transfers with explanations of the potential problem. Globus's official troubleshooting guide provides some contexts. https://docs.globus.org/globus-connect-server/v5/troubleshooting-guide/

Globus Error Msg Possible Problem
Details: 500-Command failed. : globus_xio: The GSI XIO driver failed to establish a secure connection. The failure occurred during a handshake read.\r\n500-globus_xio: System error in recv: Connection reset by peer\r\n500-globus_xio: A system call failed: Connection reset by peer\r\n500 End.\r\n Firewall rule or policy (ssl and tcp traffic distinction)
Details: 500-Command failed. : globus_xio: The GSI XIO driver failed to establish a secure connection. The failure occurred during a handshake read.\r\n500-globus_xio: System error in recv: Unknown error\r\n500-globus_xio: A system call failed: An existing connection was forcibly closed by the remote host. \r\r\n500-\r\n500 End.\r\n Firewall rule or policy (ssl and tcp traffic distinction)
Details: 500-Command failed. : globus_gridftp_server_file.c:globus_l_gfs_file_server_write_cb:3163: \r\n500-callback failed.\r\n500-globus_xio_tcp_driver.c:globus_l_xio_tcp_system_connect_cb:2022: \r\n500-Unable to connect to 198.51.100.10:50672\r\n500-globus_xio_system_select.c: globus_l_xio_system_handle_write:1108:\r\n500-System error in connect: Connection timed out \r\n500-globus_xio: A system call failed: Connection timed out\r\n500 End.\r\n Firewall rule or policty (around data port range)
Details: 500-Command failed. : globus_xio: The GSI XIO driver failed to establish a connection via the underlying protocol.\r\n500-globus_xio: Unable to connect to 198.51.100.10:50778 \r\n500-globus_xio: System error in connect: Connection timed out\r\n500-globus_xio: A system call failed: Connection timed out\r\n500 End.\r\n Firewall rule or policty (around data port range)
Details: 500-Command failed. : globus_xio: The GSI XIO driver failed to establish a connection via the underlying protocol.\r\n500-globus_xio: Unable to connect to 134.174.159.37:50004\r\n500-globus_xio: System error in connect: Unknown error\r\n500-globus_xio: A system call failed: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.\r\r\n500-\r\n500 End.\r\n Firewall rule or policy - (blocking in this case connection on port 50004)
Details: globus_xio: The GSI XIO driver failed to establish a connection via the underlying protocol.\nglobus_xio: Unable to connect to 128.212.182.171:443\nglobus_xio: System error in connect: Connection refused\nglobus_xio: A system call failed: Connection refused\n Firewall rule or policty (port 443)
Details: an end-of-file was reached\nglobus_xio: An end of file occurred\n A busy endpoint
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